Changes to the way that we work

We are working tirelessly to improve patient access to our medical team. As part of these changes we are introducing a new appointment system for on the day appointments.

The system is designed to stop our patients having to queue at the door in the mornings.

We have implemented e-consult in line with NHSE guidelines

All patients attending the reception desk will be offered EITHER an appointment with our Minor illness team, OR a telephone consultation with one of our doctors after completion of an e-consult with reception

The telephone consultation will be a triage of your condition where the doctor will decide on the best course of action, which may be a prescription, a routine appointment, or an appointment on the same day.

The existing facility to ring the surgery in order to make an appointment has not changed and is still available for patients but due to the unprecedented demand you may not get through immediately

Mission Statement

The whole team at the Thorndike Partnership strives to provide accessible high quality care in a safe supportive environment.

Opening hours

Opening hours: Monday to Friday 8.00am – 18.30pm.

Drs appointments available Monday – Friday  8.00am – 18.30pm.
Nurse appointments available Monday – Friday 8.00am – 18.30pm.

Evening and weekend appointments are available via Enhanced Access. Please book with the reception team.

All practices close across Medway for training once a month. For Emergencies during this half day closure please telephone: Medocc (Medway On Call Care) 01634 830000.

Out of hours – evening and weekends

Please telephone 111

How you can help us

  • Be on time for your appointment
  • Tell us if you need to cancel (you can leave a message on the answer phone option 2)
  • Call for a home visit or urgent appointment before 10.00am
  • Ring for test results after 3.00pm

Your Local Commissioning Group

The area served by Thorndike Partnership is in the district covered by Kent and Medway Commissioning Group who are responsible for ensuring you get all the services you need.

Phone: 01634 335095


By Post: Kent House, 81 Station Road, Ashford, Kent TN23 1PP

For details of all primary care services in the area, you need at the NHS Choices website

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure.
It is import that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.
You have a right to know what information we hold about you. If you would like to see your records, please contact our practice manager.

Zero tolerance

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Our Mission Statement

  • The dedicated and professional staff of the Thorndike Surgery aim to provide services that meet patients’ needs and wishes by keeping them well and promoting their health, and when they are unwell providing medical care and treatment of consistently high quality delivered with respect, empathy and as comfortably and conveniently as possible.
  • The purpose of the Thorndike Surgery is the care and treatment of patients who are ill or believe they are ill, for the duration of that condition, including appropriate health promotion advice and referral, reflecting patient choice wherever practicable. It includes the general management of patients who are terminally ill and the management of patients with chronic diseases in the manner determined by the Practice, in discussion with the patient and their relatives or carers as appropriate.
  • The Practice’s priority is to provide the highest standard of clinical care to our registered patients, ensuring we work collaboratively with other healthcare providers and support organisations, to enable more of our patients to be treated in a primary care setting, closer to home.

Patients with particular needs

Our surgery is accessible to patients using a wheelchair. We also have parking spaces which are reserved for patients displaying a disabled sticker. Please do not abuse these!

We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment. We also have a ‘loop’ facility for patients with hearing difficulties.

The CCG also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints. To speak to a PALS officer, ring 01634 382777.

Being referred to a Consultant/Specialist

If you are to be referred to a Specialist Consultant the doctor may give you the Choose & Book paperwork before you leave the consulting room. If you wish to select a specific hospital you will need to inform the doctor during your consultation. If however the paperwork can not be raised at the time of your visit it will be done by the Secretary within the next 3-5 days. This will then be left in reception for you to collect. In order to book your appointment please follow the steps below:

  1. If you do not leave the consultation with your paperwork please call in to the surgery in 3-5 days to collect your paperwork.
  2. Ring the telephone number of the front page to book your appointment you will need to give your personal password which is on page 2.
  3. Please note that unless you ring to make your appointment you will be removed from the Choose & Book waiting list.

Disabled Parking

There are three disabled persons parking bays in the surgery car park for disabled patients to use when attending the surgery.

Patient information

Plese click the link for information on SGLT-2 inhibitors and rare side effects in type 2 diabetes. SGLT-2 inhibitors and rare side effects in type 2 diabetes leaflet


NHS Choices is available for your feedback. We have had some lovely comments given to us here at the surgery, we would appreciate you putting these on the NHS Choices website.

Blood Tests


The Thorndike Medical Centre Community Bloods, Longley Road, Rochester, ME1 2TH

By Appointment only –

Direct Line 01634 810814

8am –  12:30pm 08am –  12.30pm 8am – 12:30pm 8am – 12:30pm 8am –  12:30pm

MCH -Medway Community Healthcare, Bailey Drive, Gillingham, ME8 0WG

By Appointment only –

0300 123 3444

or e-mail:

7am – 3.30pm 7am – 3.30pm 7am – 3.30pm 7am – 3.30pm 7am – 3.30pm

Fees & Administrative Charges

For  Prices please contact surgery

Travel Charges

For Prices please contact surgery

Privacy Notice & Practice Fair Processing

Click here to download the Privacy notice & practice fair processing

We are welcoming new patient


Thorndike surgery and Primary Care nationwide is under severe pressure at this time.


We have been receiving an unprecedented demand over the last year, requests for appointments has increased by 100% and a 3 fold increase in calls to the surgery.


Our patient list size is the lowest it has been for a long while and as we are not considered to be at capacity, we have to abide by the rules of NHS England and promote that our list is open.


We have returned to normal duties and offering face to face appointments where clinically required. Please note although we have increased our GP numbers we currently have several on long term sick.


We thank you for your patience at this very difficult time.


Thorndike Partnership



E-CONSULT is  restricted to 3 hours per day between 8am-11am.


PHONE LINES  our phones lines open from 8am -6.30pm Monday to Friday

on 01634 817217.




FOR PRESCRIPTIONS EMAIL – or use patient access


FOR BLOOD TEST APPOINTMENTS telephone the dedicated blood line on 01634 810814, the line is open from 8am to 5pm