Complaints

Complaints The surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of your care, please let us know. You can speak to any of our managers who will be happy to help, and are able resolve the majority of cases quickly and easily. Please click below to view Complaints procedure leaflet 2021

Complaints-procedure-Leaflet-2021Download

Medway Healthwatch at Medway Council: 01634 306000 can often help resolve any problems before they become formal complaints. Alternatively, you can contact NHS Commissioning Board: 0300311 2233 nhscommissioningboard@hscic.gov.uk

 For NHS 111 service feedback www.secamb.nhs.uk/contact_us/patient_advice.aspx

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We are welcoming new patient

registrations

Thorndike surgery and Primary Care nationwide is under severe pressure at this time.

 

We have been receiving an unprecedented demand over the last year, requests for appointments has increased by 100% and a 3 fold increase in calls to the surgery.

 

Our patient list size is the lowest it has been for a long while and as we are not considered to be at capacity, we have to abide by the rules of NHS England and promote that our list is open.

 

We have returned to normal duties and offering face to face appointments where clinically required. Please note although we have increased our GP numbers we currently have several on long term sick.

 

We thank you for your patience at this very difficult time.

 

Thorndike Partnership

 

IMPORTANT INFORMATION

E-CONSULT is  restricted to 3 hours per day between 9am-12pm.

 

PHONE LINES  our phones lines open from 8am -6.30pm Monday to Friday

on 01634 817217.

 

FOR QUERIES EMAIL – thorndike@nhs.net

 

FOR PRESCRIPTIONS EMAIL – kmicb.thorndike.prescriptions@nhs.net or use patient access

 

FOR BLOOD TEST APPOINTMENTS telephone the dedicated blood line on 01634 810814, the line is open from 8am to 5pm