Zero tolerance

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Please note

We have a temporary agreement with Medway CCG, we are currently closed to new patients.

The Dame Sybil Thorndike Healthcare Centre serves part of Rochester as well as its surrounding areas. The Thorndike surgery team includes eight GPs, three experienced nurses, two healthcare assistants, three secretaries, a practice manager and reception/administrative staff.

We offer full general practice services and run specialist clinics for asthmatics, diabetics, family planning (including coils & implants) and we offer minor surgery, including vasectomies.

We aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know who you are speaking to, so our practice staff wear a name badge and identify themselves on the telephone.

We are involved in training medical students and doctors and it is possible that you might be offered an appointment to see one of them at the surgery. The registrars are fully qualified doctors who want to become general practitioners. As a training practice if we need to use your medical records for external assessments we ask for your consent.

Opening Hours

Monday - Friday 08:00 - 18:30
Telephone lines open at 8am for ‘on the day’ appointment booking - We deal with emergencies from 8:00 on the telephone.

We offer extended hours which can be pre-booked. Monday - Friday available from 07:10. We have some later appointments during the week.

***We offer online booking for advance appointments and on the day appointments available from 7 am ***
>> What do I do when the surgery is closed?

Publication of GP Net Earnings

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each Practice.

The average pay for GP’s working in The Dame Sybil Thorndike Health Care Centre in the last financial year was £39,303 before Tax and National Insurance. This is for 1 full time GP, 8 part time GPs and 3 locum GPs who worked in the practice for more than six months.

NHS England requires that the net earnings of doctors engaged in the Practice are publicised and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other Practices.

The Thorndike Contact Details

Tel: 01634 817217
Fax: 01634 810814

Longley Road
Rochester ME1 2TH

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