Digital First Practice Statement

Thorndike Surgery is a Digital First practice. Our patients are able to interact digitally to:

– Register with the surgery
– Book appointments
– Complete online consultations with a range of clinicians
– Review chronic conditions such as asthma and high blood pressure
– Obtain test results
– Request repeat medications
– Check their medical records
– Change details such as address and telephone numbers


We have worked hard to deliver a digitally enabled service in line with NHS England aspirations and we have now permanently adopted this model of patient care for the future. We will continue to deliver digital first primary care, total triage and remote working wherever possible, whilst providing access to face to face and telephone appointments where clinically indicated. It is important to note we are a digital first and not a digital only practice.

Our patients have access to the practice via: eConsult, email, telephone, post and in person.

We are excited to be able to offer our patients this upgraded service, which should help to address some of the longstanding areas of dissatisfaction that have been regular features of patient feedback – for example, it is no longer necessary to wait in a phone queue to speak to the surgery as patients can quickly and easily make contact online. In many cases patients can have a consultation at home, which avoids queuing at the surgery and helps to improve parking availability too.

As with any change in the system, we understand there may be some anxieties as patients learn about the new processes – we are happy to receive any feedback or suggestions for improvement and will be able to consider these in regular review meetings.

We hope patients will appreciate the increased range of communication options and our efforts to ensure that we maximise the care capacity available across our patient population.

Digitally enhanced care – providing clinical excellence to our community

We are welcoming new patient

registrations

Thorndike surgery and Primary Care nationwide is under severe pressure at this time.

 

We have been receiving an unprecedented demand over the last year, requests for appointments has increased by 100% and a 3 fold increase in calls to the surgery.

 

Our patient list size is the lowest it has been for a long while and as we are not considered to be at capacity, we have to abide by the rules of NHS England and promote that our list is open.

 

We have returned to normal duties and offering face to face appointments where clinically required. Please note although we have increased our GP numbers we currently have several on long term sick.

 

We thank you for your patience at this very difficult time.

 

Thorndike Partnership

 

IMPORTANT INFORMATION

E-CONSULT is  restricted to 3 hours per day between 9am-12pm.

 

PHONE LINES  our phones lines open from 8am -6.30pm Monday to Friday

on 01634 817217.

 

FOR QUERIES EMAIL – thorndike@nhs.net

 

FOR PRESCRIPTIONS EMAIL – kmicb.thorndike.prescriptions@nhs.net or use patient access

 

FOR BLOOD TEST APPOINTMENTS telephone the dedicated blood line on 01634 810814, the line is open from 8am to 5pm