URGENT: Important Changes for Patients

Appointments

From 26 January 2015 the Thorndike is further enhancing the way it deals with patients that request to see a GP on a daily basis. Patients that have long term conditions or the doctor has asked to be seen will be offered an appointment that can be pre booked when the doctor requests. If a patient has a medical problem or needs to be seen on the day then the system will change as set out below.

If you need an on the day appointment you will be dealt with by our Minor Illness team who are able to deal with many conditions, such as earache, coughs and back pain. In addition, they are able to prescribe appropriate medication for a number of illnesses.

If they assess you and feel you need to see a GP they will have the link to be able to offer you that appointment.

Patients attending the reception desk will be offered either an appointment with our Minor Illness team, or a telephone consultation with one of our Doctors.

The telephone consultation will be a triage of your condition where the doctor will decide on the best course of action, which may be a prescription, a routine appointment, or an appointment on the same day.

the existing facility to ring the surgery in order to make an appointment has not changed and is still available for patients.

News Posted in Flu Clinics

Monthly GP Closures

 

16 July 2015

18 August 2015

17 September 2015

15 October 2015

17 November 2015

15 December 2015

21 January 2016

23 February 2016

17 March 2016

If you have a medical emergency call 111

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Ebola Information

Please Click here to view the Ebola Public health information poster.

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Phlebotomy Services (Blood Tests)

Thorndike Branch Surgery:
Rochester Health Living Centre,
Delce Road

Walk-in service

Every morning (Tickets from 08:00) starting at 08:15 – 11:30

Thorndike Main Surgery:
Longley Road, Rochester

Booked Appointments:

Monday 07:10 – 13:00
Tuesday 07:10 – 13:00
Wednesday 07:10 – 13:00
Thursday 07:10 – 13:00
Friday 07:10 – 13:00

Early morning booked appointments will help those patients that have to go to work or have fasted for the blood test.

Children under 12 years, blood test available at Rochester Healthy Living Center only. Children 13-16 years blood test available at Longley Road after 8:30am.

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PPG (Thorndike Patient Participation Group)

Patient Participation Survey Results – Overview

 

Patient Participation Survey

 

Patient Participation Group Action Plan

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The New Way To Order Repeat Perscriptions

Click Here: Ordering repeat prescriptions.

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Practice Information Booklet

Click here to download our Practice Information Booklet

Dame Sybil Contact Details

Tel: 01634 817217
Fax: 01634 810814

Rochester Contact Details

Tel: 01634 334202
Fax: 01634 334293