Read our practice policies on these pages.
Practice policies
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Accessibility
Accessibility statement for Thorndike Partnership This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website content....
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Complaints policy
Making a complaint Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try...
Home visit information
Home Visits are reserved for the following groups of patients: Terminally ill; Housebound; Patients who are severely ill in bed; Please request visits before 11am whenever possible as this allows...
Our Mission Statement
The dedicated and professional staff of the Thorndike Surgery aim to provide services that meet patients’ needs and wishes by keeping them well and promoting their health, and when they...
About us
Welcome to Thorndike Medical Centre The Thorndike Medical Centre serves part of Rochester as well as its surrounding areas. The Thorndike surgery team includes eight GPs, two advanced clinical practitioners,...
Date published: 7th February, 2024
Date last updated: 2nd March, 2025