Patient Access (formally EMIS Access)


Please note: Online appointment booking is for a SINGLE medical appointments only. Female implants, coil checks, depression, anxiety, more than one problem, medicals, baby and postnatal checks require a double which can only be booked through reception. If you book a single you will be asked to re-book as you will require an extended appointment (please contact the surgery on 01634 817217).

Please note medical forms should be submitted to our secretaries for completion as these are unable to be completed during a clinical appointment.

What is Patient Access?

With Patient Access, you can now view, book and cancel appointments from home, work or on the move – wherever you can connect to the internet. What’s more, because Patient Access is a 24 hour online service – you can do this in your own time, day or night.

How do I register?

Ask reception to provide you with an access code.

Is my information secure?

All information that is sent to your surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information

Important Information

When you are booking your appointment please ensure you check if the appointment you are booking is at out branch surgery at the The Rochester Community Healthy Living Centre.

How can I get access to my GP online record?

You will need to fill in a short form at your GP surgery to let them know that you would like to start using online services. You will also need to prove your identity to your GP surgery. This is so that the surgery can be sure that you are who you say you are. You will need photo ID and proof of address, for example a driving licence and a bank statement, your surgery will advise you on what ID you need to provide.

Once all the checks have been completed, your surgery will give you a username and a password.

If you do not have any ID and are well known to the surgery, a member of staff may be able to confirm your identity.

If you are not well known to the surgery, they may ask you questions about the information in your GP record to confirm the record is really yours.

Your surgery can refuse or withdraw access to records if they think that it is not in your best interest to use GP online services, if this happens, they will discuss their reasons with you.