Information

Changes to the way that we work

We are working tirelessly to improve patient access to our medical team. As part of these changes we are introducing a new appointment system from Monday 26th January.

The system is designed to stop our patients having to queue at the door in the mornings.

All patients attending the reception desk will be offered EITHER an appointment with our Minor illness team, OR a telephone consultation with one of our doctors.

The telephone consultation will be a triage of your condition where the doctor will decide on the best course of action, which may be a prescription, a routine appointment, or an appointment on the same day.
Our minor illness team is able to deal with many conditions. In addition, they are able to prescribe appropriate medication for a number of illnesses.

The existing facility to ring the surgery in order to make an appointment has not changed and is still available for patients.

Mission Statement

The whole team at the Thorndike Surgery strives to provide accessible high quality care in a safe supportive environment.

Opening hours

Opening hours: Monday to Friday 8.00am – 18.30pm. Telephone lines open for routine appointments at 08:30. (The surgery closes daily between 12.30 and 13.30 except Thursday’s when we close between 12.00 and 14.00 for staff training). The phone lines are answered between 12.00 and 14.00 for emergencies only.

The Surgery offer extended hours on Saturdays 9.00am – 11:30. Friday we offer appointments from 07:00.(Pre-booked Appointments) only. Drs appointments available Monday – Friday  8.00am – 12 noon and 2pm – 6.30pm.
Nurse appointments available Monday – Friday 8.00am – 12 noon and 2pm – 6.30pm.
We offer appointments from 7am on varying days.

Patients can access services during core hours by telephone, or attending the surgery and asking at the reception.

All practices close across Medway for training once a month. For Emergencies during this half day closure please telephone: Medocc (Medway On Call Care) 01634 891855

Out of hours – evening and weekends

Please telephone 111

How you can help us

  • Be on time for your appointment
  • Tell us if you need to cancel (you can leave a message on the answer phone option 2)
  • Call for a home visit or urgent appointment before 10.00am
  • Ring for test results after 3.00pm

Complaints

The surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of your care, please let us know. You can speak to Carol White practice manager who will be happy to help for either main or branch surgery, and is able resolve the majority of cases quickly and easily.
Medway Healthwatch at Medway Council: 01634 306000 can often help resolve any problems before they become formal complaints. Alternatively, you can contact NHS Commissioning Board: 0300311 2233 nhscommissioningboard@hscic.gov.uk
For NHS 111 service feedback www.secamb.nhs.uk/contact_us/patient_advice.aspx

Your Local Commissioning Group

The area served by The Dame Sybil Thorndike Healthcare Centre is in the district covered by Medway Commissioning Group who is responsible for ensuring you get all the services you need.
For details of all primary care services in the area, you need at the NHS Choices website www.nhs.uk

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure.
It is import that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.
You have a right to know what information we hold about you. If you would like to see your records, please contact our practice manager.

Zero tolerance

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Patients with particular needs

Our surgery is accessible to patients using a wheelchair. We also have parking spaces which are reserved for patients displaying a disabled sticker. Please do not abuse these!

We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment. We also have a ‘loop’ facility for patients with hearing difficulties.

The CCG also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints. To speak to a PALS officer, ring 01634 382777.

Your local Medway Commissioning Group

The area served by The Dame Sybil Thorndike Healthcare Centre is in the district covered by Medway Commissioning Group is responsible for ensuring you get all the services you need. Telephone: 01634 335202. medway.ccg@nhs.net. 50 Pembroke Court, Chatham Maritime, Chatham, Kent. ME4 4EL. www.medwayccg.nhs.uk

Being referred to a Consultant/Specialist

If you are to be referred to a Specialist Consultant the doctor may give you the Choose & Book paperwork before you leave the consulting room. If you wish to select a specific hospital you will need to inform the doctor during your consultation. If however the paperwork can not be raised at the time of your visit it will be done by the Secretary within the next 3-5 days. This will then be left in reception for you to collect. In order to book your appointment please follow the steps below:

  1. If you do not leave the consultation with your paperwork please call in to the surgery in 3-5 days to collect your paperwork.
  2. Ring the telephone number of the front page to book your appointment you will need to give your personal password which is on page 2.
  3. Please note that unless you ring to make your appointment you will be removed from the Choose & Book waiting list.

Disabled Parking (Outside the surgery)

One disabled persons parking bay has been granted on the public highway in Longley Road (Opposite the surgery) for disabled patients use who are attending the surgery.

Feedback

NHS Choices is available for your feedback. We have had some lovely comments given to us here at the surgery, we would appreciate you putting these on the NHS Choices website.

Blood Tests

PROVIDER MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

The Rochester Healthy Living Centre, Delce Rochester

The Thorndike Main Surgery

Longley Road

08:15 – 11:30 last ticket

07:10 – 12pm

08:15 – 11:30 last ticket

07:10 – 12pm

08:15 – 11:30 last ticket

 

07:10 – 12pm

08:15 – 11:30 last ticket

07:10 – 12pm

08:15 – 11:30 last ticket

07:10 – 12pm

Dr S Syed & Partners – 67 City Way, Rochester. ME1 2AY 01634 843320 – APPOINTMENT REQUIRED 08:00 – 12:00 08:00 – 12:00 08:00 – 12:00 08:00 – 12:00 08:00 – 12:00
Borstal Village Surgery 25 Wouldham Road, Borstal, Rochester. ME1 3JY 01634 408765 – APPOINTMENT REQUIRED 08:50 – 12:00
Walter Brice Day Centre Tilley Close, Hoo, Rochester. ME3 9AE NO APPOINTMENT REQUIRED 08:45 – 11:45 08:45 – 11:45 08:45 – 11:45 08:45 – 11:45

Fees & Administrative Charges

Adoption & Fostering

Form  C, D,YP, or AME (full   medical)

Form AH

Form AH2

 

£ 97.91

 

£ 73.86

£ 24.36

To Whom It May Concern Letters:

…Join the Gym

…Exams

…Carry medication

    Etc

Between

£10  – £20 depending on what is involved

Attendance/Disability Living Allowance Report

DS 1500 Form

£ 33.50

 

£ 17.00

Testing

DNA Paternity testing – swabs

Drug testing – saliva

Drug testing – hair sample

 

 

£25.00

£25.00

£25.00

Childminding

Ofsted health declaration form

 

£ 87.50

Power of Attorney £85.00

Criminal Injuries Compensation

Report

 

£ 39.00

Shotgun Licence £25.00

Employment & Support Allowance

 

 

£ 33.50

Access to medical records

   To view paper records

 

£ 0.25 per copy

Private Medical £ 80.00 Divers Medical Questionnaire £20.00

Fitness to

Attend University form

Travel

 

£ 25.00

£ 25.00

Insurance

Holiday Cancellation

Accident/Sickness Claims Form

Life Ins. (PMAR)

Additional questionnaire

 

£ 30.00

£ 25.00

£100.00

£  25.00

Vaccines (Registered & Non Registered Pts)

    Yellow Fever

Rabies (per dose)

Meningitis ACWY

Hepatitis B

 

 

£65.00

£65.00

£80.00

£35.00

Housing £ 25.15

  Vaccines (Non-registered patients)

   Diphtheria/Tetanus/Polio

Typhoid

Hepatitis A

Typhoid & Hep A combined

 

Non-registered patients will also need to pay an appointment charge of £15 each visit plus the charge of the vaccinations required. All payments must be made in advance.

The list of charges is subject to change.

 

 

£20.00

£30.00

£40.00

£65.00

Private medical certificate

 

£ 16.50

Medical report

Employers report

 

£30 to £85.00

Travel Charges

Click here to download the latest travel charges

 

Practice Information Booklet

Click here to download our Practice Information Booklet

Dame Sybil Contact Details

Tel: 01634 817217
Fax: 01634 810814

Rochester Contact Details

Tel: 01634 334202
Fax: 01634 334293