How Do I?

Order repeat prescriptions

If you take a medication on a long-term basis you can request a prescription by completing a repeat prescription request form at reception or alternatively posting your request to the practice with a stamped addressed envelope. Your repeat medication can also be requested from your usual pharmacy. Your authorised repeat prescription will be available for you to collect within 1 week. You can also order your prescriptions by e-mail – thorndike@nhs.net these will be ready to collect after (5 working days), if they are routine, if your medications need to be reviewed by a doctor this may take a little longer.

Patients can also order prescriptions via Patient Access, however, patients must contact reception to obtain your registration papers.

Contact the Out of Hours Service

 

111 The New NHS Number

The telephone number to call when you need medical attention help fast – but it’s not an emergency.

If the surgery is closed and you think you need to see a doctor or attend A & E phone 111 first.

Accident and emergency / 999

If you need emergency medical treatment, you must call 999

If you or a member of your family experience severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999. Accident and emergency departments are open 24 hours a day, 365 days a year and can assess injuries and provide emergency treatment.

Medway NHS Walk-in Centre

A Medway NHS centre operates a walk-in service for unregistered and registered patients.

Open 8am until 8pm 365 days a year.

Balmoral Gardens Healthy Living Centre
Balmoral Gardens
Gillingham
Kent
ME7 4PN

Tel: 01634 331177

www.dmchealthcare.co.uk

Arrange a home visit

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask patients to come to the practice if at all possible. However, we will visit you at home if you are housebound. Please ring before 10am to arrange a visit and let us know if your condition is urgent.

Book an appointment

Main surgery telephone number 01634 817217 to book an appointment.
Branch surgery telephone number 01634 334202 to book an appointment.

We offer a full range of appointments. We have some appointments that you can pre-book up to 4 weeks in advance. The pre-bookable appointments enable the surgery to deal with follow-up medical conditions or things that can wait. The on the day appointments are for urgent medical conditions that cannot wait. We also offer Saturday mornings and late Wednesday evenings which can be pre-booked. This helps those people that commute to London or work unsociable hours.

We always endeavour to see patients with urgent problems who need to be seen, on the same day by our daily duty doctor if all of our ‘on the day’ appointments have gone.  We offer pre-bookable appointments for routine and follow-up appointments.

Register with the practice

Please follow the link to view our Practice Booklet

If you would like to join the Practice, please download the New Registration form below, and bring it with you to the surgery together with a form of identification.

New Patient Registration Form

This form is for new patients to register with the practice, and includes a health questionnaire.

Practice Information Booklet

Click here to download our Practice Information Booklet

Dame Sybil Contact Details

Tel: 01634 817217
Fax: 01634 810814

Rochester Contact Details

Tel: 01634 334202
Fax: 01634 334293